Privacy Policy

This policy explains how FairHall Marketing Ltd collects, uses and looks after your personal data when you contact us or use our website, and the rights you have over that data. We’re committed to keeping your information safe and only using it for the reasons set out below.

1. Who we are

FairHall Marketing Ltd (“we”, “us”, “our”) is a marketing consultancy registered in England & Wales. We are the “data controller” responsible for your personal data. Our details are at the end of this policy.

2. What information we collect

When you complete our contact form, we collect the information you choose to give us, which may include:

• Your name
• Your business name
• Your email address
• Your phone number (if you provide it)
• Any details you include in your message

We also collect limited technical and usage information automatically when you visit the site, such as your approximate location, browser type and how you use our pages, through analytics (see section 7).

3. How we use your information

We use the personal data you provide to:

• Respond to your enquiry and follow up with you
• Provide the services you ask us about or engage us for
• Keep records of our communications with you
• Understand how our website is used so we can improve it

4. Our lawful basis

Under UK GDPR we must have a lawful basis for using your data. When you contact us, we rely on our legitimate interests (to respond to and manage enquiries about our services) and, where you become a client, on the performance of a contract with you. For analytics we rely on your consent.

5. Sharing your data

We do not sell your personal data, and we won’t share it for other organisations’ marketing. We may share it with trusted service providers who help us run our business — for example our website and form hosting provider — and only where they are bound to protect your data in line with UK GDPR. We may also disclose data where we are required to by law.

6. How long we keep it

We keep your enquiry data for only as long as we need it to deal with your enquiry and for our legitimate business records. If you become a client, we keep relevant records for as long as required to provide our services and to meet our legal and accounting obligations, after which it is securely deleted.

7. Cookies and analytics

Our website uses analytics cookies (Google Analytics) to help us understand how visitors use the site. These cookies are only set with your consent. You can control or delete cookies through your browser settings at any time. Essential cookies needed for the site to function may be set without consent.

8. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Ask us to delete your data in certain circumstances
• Restrict or object to how we use your data
• Request a copy of your data in a portable format
• Withdraw consent at any time, where we rely on consent

To exercise any of these rights, please contact us using the details below.

9. How to complain

If you have concerns about how we handle your data, please get in touch so we can put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator, at ico.org.uk or on 0303 123 1113.

10. Changes to this policy

We may update this policy from time to time. The latest version will always appear on this page, with the “last updated” date amended accordingly.

11. Contact us