New · now open

A marketing expert
on hand, every month.

For owners doing their own marketing at nine at night with nobody to ask. An hour one to one every month, WhatsApp when you’re stuck, and a plan we build together, all for £300 (+VAT) a month. Book a free 30-minute session to see if it’s right for you.

Book a free 30 minutes Send us a message
What's included

Everything you get.

No mystery retainer and no hours you can't account for. Here's the lot.

90-minute discovery session

We get to know the business properly and build the plan together. Everything afterwards is built on it.

A plan we build together

Built around your customers, your budget and the time you've actually got. Updated every month, and yours to keep.

An hour with us, monthly

In person or online, whichever suits you. What's working, what isn't and what's next. Plus a check-in halfway through so it doesn't drift.

Someone to ask, all month

Unlimited WhatsApp, Monday to Friday, answered same day or next. Or just ring us when it’s quicker to talk.

A quarterly review at your place

Every three months, 90 minutes face to face. Away from the screen, to look at where the business is heading.

Run any spend past us

Forward the ad, the quote, the rep who keeps ringing. We'll tell you straight whether it's worth your money, and we never take referral fees from anyone we recommend.

Your numbers, explained

Tracking set up in month one, then monthly figures showing where your customers come from.

Our little black book

Designers, printers and photographers we trust, often at better rates for our clients.

Short commitment

Three months to start, then month to month. No setup fee and no extras.

Ask us anything

The sort of thing you'd ask us

Some of it is proper session work. Most of it is a message on a Tuesday afternoon. Either way you get a straight answer, in plain English, from someone who knows your business.

“The phone's gone quiet. What do I do about it?
“People look, then don’t buy. Where am I going wrong?
“Is this flyer any good before I send it to print?
“A rep's quoted me £180 a month for a listing. Worth it?
“Someone's left a bad review. What on earth do I say?
“Is £1,200 a fair price for a new website?
“I've got three ideas. Which one do I do first?
“Should I be on TikTok, or is that a waste of my time?
“How do I get more reviews without nagging people?
“Why has my Google listing stopped showing up?
“Can you check this email before it goes to 400 people?
“What should I even be posting about?

The big ones we work through together in your monthly session. The rest get answered on WhatsApp the same day, or the next at worst. Nothing is too daft to ask, and there's no limit on how often.

Why it works

Save time. Save money.

Only 18% of small business owners feel very confident their marketing works.* The rest are guessing. We help you see what's working and put your time and money there.

Your time goes further

Put your effort where the business comes from, and see the results.

Your spend works harder

We help you put your budget where it pays back, not on ads and tools that don't.

Expert help, small business price

Years of marketing know-how, priced for a business your size.

The know-how stays with you

We show you how it's done, so a year in you're running most of it yourself.

*Constant Contact, State of Small Business Marketing, 2025.

Who you'd be working with

You’ll deal with the same two people

James Fairbank, co-founder of FairHall Marketing
James Fairbank
Co-founder
Sarah Lilleyman Hall, co-founder of FairHall Marketing
Sarah Lilleyman Hall
Co-founder

We've spent our careers working alongside business owners like you, so we know the pressures you face, what realistic budgets look like, and what it actually takes to make marketing work without a big team or bottomless spend.

We're not a creative agency and we're not a digital agency. We come before that. There are two of us, and you'll deal directly with us each month.

Before founding FairHall, we spent years working for, and alongside, some well-known and well-trusted local and regional brands.

Hull 2017 UK City of Culture Quickline KCOM University of Hull University of York
Questions

The things people ask us first.

About On Hand
How do I get started?
Book a free 30 minutes with us. We’ll talk through your business and tell you honestly whether On Hand is the right fit. If it is, we’ll send you a direct debit link and a short form, and book in your 90-minute discovery session.
How much is On Hand, and what’s included?
£300 (+VAT) a month by direct debit. That covers a 90-minute discovery session to start, an hour one to one with us every month, a 90-minute review in person every quarter, a marketing plan we build together and update as you go, tracking so you can see where customers come from, unlimited WhatsApp and email in between, and access to our templates and resources. No setup fee and no extras.
Is there a contract?
Three months to start, then month to month. The three months are there because nothing meaningful happens in four weeks. After that you can stop whenever it stops being useful.
How much of my time will it take?
An hour a month with us, plus whatever you choose to spend acting on it. We build things with you during the session rather than sending you away with homework, so you finish each one with something done.
What happens in the first month?
You fill in a short form about your business. Before we meet, we go through everything public: your website, Google listing, reviews and social accounts. Then we sit down for 90 minutes, agree the three things that matter most for the next ninety days, and set up tracking so you can tell what’s working.
Do you do the marketing for me?
Not for you, but never leaving you to it either. We advise on everything you’re working on, build things with you in the session, give you our templates to work from, and keep an eye out for opportunities we think your business should be going after. The doing stays with you, so the know-how stays in your business. If you’d rather the work was taken off your hands, that’s our Marketing Strategy & Growth Partnership, and we’ll tell you if that’s the better fit.
What if I’m stuck between sessions?
Message us. WhatsApp or email, Monday to Friday, answered the same day or the next. Send us the social post you’ve drafted and we’ll tell you whether it’ll land, or rewrite it with you. It’s for the questions that would otherwise sit for a fortnight.
Do we meet in person or online?
Whichever suits you. Your monthly session can be in person or online, and your 90-minute review every quarter is face to face, at your place. We’re based near Hull, so we meet in person across East Yorkshire and Lincolnshire. Further afield, we work online.
On Hand or something else?
Why On Hand rather than an agency?
An agency is the right answer when you want the work done for you and you have the budget for it. Most one-to-five person businesses have neither. On Hand gives you the same thinking for £300 a month, and you keep control of the work.
Why not hire a marketing person?
A part-time marketer costs several times this, and a junior one needs managing and directing, which is the bit you haven’t got time for. With On Hand you get senior experience for a fraction of the cost, without becoming someone’s boss.
Why not use the free support that’s out there?
Use it, especially if you’re starting out. Growth hubs and funded programmes are good value, but marketing is usually one module inside a wider business programme. We only do marketing, every month, on your business rather than businesses in general.
How is this different to a marketing course or membership?
Courses and memberships teach you marketing in general and leave you to apply it. We work on your business specifically, in the session, and then check whether the thing we agreed actually happened.
Can’t I just use AI for all this now?
Partly, and we’ll show you where it helps. What AI can’t do is tell you which three things matter most for your business this quarter, or notice that your enquiries are dropping because your Google listing has the wrong opening hours. That’s the judgement you’re paying for.
What if it isn’t working?
Tell us, and we’ll change what we’re doing. If On Hand genuinely isn’t right for you, we’ll say so and you can stop after the three months. We’d rather turn work away than have someone paying for six months and getting nothing.

Something we haven’t covered? Email hello@fairhallmarketing.co.uk and we’ll answer honestly.

Get started

Tell us about your business.

Fill in the form and we'll be in touch within one working day to talk it through: what you're doing now, where you want to get to, and whether On Hand is the right fit. No obligation, and nothing to pay until you decide to go ahead.

£300 (+VAT) a month, by direct debit
Three months to start, then month to month
No setup fee and no extras

Want to talk now? Book a free 30 minutes, email hello@fairhallmarketing.co.uk or call 07530 781681.

We’ll only use your details to get in touch about On Hand. We won’t share your details with anyone else. See our Privacy Policy for how we handle your data.